CSATC027 Deal with Conflict Situations

Effectively handling complaints and conflict is essential in any workplace. This course equips you with the skills to manage difficult interactions, reduce tension, and transform challenging situations into positive outcomes.

What You’ll Learn:

Throughout the course, you’ll explore:

• Recognising the signs of conflict early
• Understanding legal considerations and unacceptable behaviour
• Applying clear and effective communication strategies
• Techniques for managing and resolving disputes
• Handling customer complaints with professionalism
• And much more to help you navigate complex situations with confidence

Ideal for frontline staff, supervisors, and managers, this course builds your ability to maintain a calm, constructive approach in challenging moments.