CSATC026 Principles of Customer Service

Outstanding service is at the heart of every successful hospitality business. This course provides you with the essential skills to communicate clearly, anticipate and respond to customer needs, and handle challenges with professionalism and care.

What You’ll Learn:

Throughout the course, you’ll explore:

• Understanding who your customers are and what they expect
• The importance of personal presentation and professionalism
• Effective communication techniques, including active listening
• Best practices for serving customers with care and efficiency
• Managing feedback, resolving issues, and continuously improving service
• And much more to help you excel in any customer-facing role

Ideal for hospitality staff at all levels, this course equips you to create memorable customer experiences that keep guests coming back.