CSADIP029 Supervise Customer Service

Exceptional service doesn't happen by chance; it’s built through clear standards, team training, and a focus on continuous improvement. This course shows you how to create systems and strategies that ensure consistently high-quality customer experiences, helping your business stand out for all the right reasons.

What You’ll Learn:

Throughout the course, you’ll explore:

• What quality customer service looks like in different settings
• Understanding customer expectations and how to exceed them
• Creating service standards that support consistency and professionalism
• Training and supporting your team to deliver exceptional service
• Managing complaints and using feedback to drive improvement
• And much more to help you lead customer service excellence

Ideal for managers, supervisors, and team leaders, this course gives you the tools to build a service culture that customers remember—and return to.